The Not-Quite States of America by Doug Mack
This isn’t the first time I’ve written about my travel adventures, but usually my mini-rants are about long delays or annoying flight changes. International travel lends itself to these types of circumstances, as multiple flights, often on different airlines, are hard to match up over the course of twenty-four or thirty hours of travel from airport to airport, continent to continent. It’s all a part of the deal.
Last weekend’s travel saga, though, takes the proverbial cake. (The taken cake was no Betty Crocker, cook-at-home-for-a-kid’s-birthday-party style either. We are talking Buddy the Cake Boss, over the top, multiple layers, moving parts and fireworks style cake for the adventure that was our trip from Washington DC to Kuala Lumpur.)
The day started early. E-a-r-l-y. My alarm went off at 2AM, which isn’t even morning in my book, but is what had to happen to get showered, repacked, checked out and in the lobby by 3AM for our not-so-super-Super-Shuttle pick-up. (Okay, technically the alarm never went off, as even though I had set two, I didn’t trust them to get me up on time, so I slept less of a slumber and more of a “lay here with your eyes closed, checking the time every five minutes” kind of sleep. When I was within fifteen minutes of the alarms sounding, I just got up, turned them off and drug my miserable self into the shower.) Our surly driver’s attitude should have clued me in to what a long day it was going to be, but I brushed off her grumpy attitude, thinking it was early and maybe she had been out late celebrating the 4th of July. (When I booked the shuttle, online, I made a note that we would have four large suitcases to check and two carry-on bags, knowing that it is probably a bigger than normal amount of baggage for folks traveling around the States. After all, we are moving to a new country! I was very clear about the amount of space we would need. Well, as it turns out, we were her first pick-up of the run and she was quite displeased with our luggage situation, which Thad stacked neatly and compactly in the back of the van. She proceeded to lecture us about the size of our bags, at which point I nicely told her that I had noted it on our reservation. She said she didn’t care and “What if everyone else has that many bags?” As it turns out, of the other four people we picked up Saturday morning, only one had anything more than a carry-on bag, as his was a mere backpack. I seriously considered pointing this out to her when we unloaded at the airport, but held my tongue, figuring a bit of good karma wouldn’t hurt since we had a whole lot of travel in front of us. If only I had known then how the day was going to go…)
But I digress…
After getting to Dulles International Airport, checking in and clearing security, we arrived at our gate to find out that between the time the counter issued our tickets and our appearance at the waiting area, our flight had been delayed FOUR hours for maintenance issues. Regardless of the worries about what plane-work would require four hours of time and if I really wanted to get on that machine anyway, that put us very close to missing our flight out of San Francisco. Along with everyone else on that flight, we queued up at the United service desk to see what could be done. The solution was a convoluted one that entailed our bags taking a mid-morning flight to SFO out of Dulles without us and Thad and I hopping in a taxi to dash across town to catch a different DC to SFO flight from Reagan International Airport in less than an hour. With few options, we jumped in a cab and asked him to get us across town as quickly as possible, which meant taking our lives in our own hands. With seatbelts firmly buckled, we were off on a ride that would take us swerving onto the shoulder multiple times and weaving in and out of traffic as the morning sun glared through the front window. On the radio played a series of what I can only guess (and hope!) were Islamic prayers. At that point, I was willing to pray along with anyone to get to National in one piece and with a bit of time to spare.
Survive we did.
With no luggage to check and boarding passes in hand (printed by the service desk at Dulles), we headed straight for security. Shoes off. Laptops out. Pockets empty. Grab it all and go! We got to the gate with time for a quick powder room break and then onto the plane we went. Whew. We were back on track for Kuala Lumpur.
Until we hit San Francisco.
After disembarking the plane, we made our way to the gigantic electronic reader board, only to see that our flight to Hong Kong was also now delayed, but just an hour. No problem. We’d have time to grab a bite to eat, stock up on snacks and continue on the journey.
And then one hour turned into two, which rolled into a third. There was no way we were going to make our Hong Kong connection.
Back to the service desk we went.
This time though, things became more complicated, as we were changing airlines, from United to Cathay, so we didn’t yet have boarding passes and we were going to have to recheck the luggage in Hong Kong. While I guarded the backpacks, Thad sweet-talked the gate agent into coordinating with Cathay and pushing our bags on through to Kuala Lumpur and getting us a second booking, this time on the flight for the following morning, in case we didn’t make the connection. There was still a bit of confidence that we would be able to make a quick transition in Hong Kong, so we were hoping to be on-track with the original plan, but had a plan B put together, just in case.
We didn’t make the connection, by less than twenty minutes.
But, we were met at the gate by a United representative who had hotel and food vouchers in-hand, who told us not to pick up our luggage since it was booked through and who told us we had two seats on the morning flight to Kuala Lumpur.
While it wasn’t ideal, a bit of a rest day in the travel itinerary was not the end of the world. United booked us in a decent hotel that was attached to the airport, so we never had to leave the confines of the building, which turned out to be ideal since it was pouring rain the next morning. Thad, thinking ahead, had packed himself some overnight items in his carry-on bag, as we’ve traveled enough to know that on multiple leg trips, overnight is always on the table. I, on the other hand, an eternal optimist, just knew that we were going to make all of our connections and be tucked away in our new beds before I’d need a change of undies or clean socks.
Optimism failed me.
Luckily, Chinese hotels always have toothbrushes as part of the bathroom “stuff,” so while Thad was showered in an entirely new outfit as we headed back to the airport on Sunday morning, I at least had clean teeth and was smelling like a boy from the deodorant I “borrowed” from my dear husband to get me through the day.
Well rested and ready to go, we sauntered on up to the Cathay ticket counter and handed over our passports, anticipating a quick turn-around since we had no luggage in tow. We watched at as the counter attendant clicked on buttons. And then typed some more. And then looked at our passports again. And then hit a few more keys. Finally, she looked up at us and said, “But you have no reservation.”
What? United, what did you do? (Or not do?)
At this point, I still have no idea where the breakdown happened, but break-down it did. The woman in San Francisco said we were booked on that flight. The man in Hong Kong said we were booked on that flight. And yet, we were not booked on that flight.
There were lots of seats though, so soon two boarding passes whirled out of the printer. Before walking away, we double checked to make sure our bags would also make the flight. And again, she looked up at us and said, “But we have no bags for you.”
What? United, what did you do? (Or not do, again?)
Overnight our bags had disappeared. It took nearly an hour of wrangling, calls from Cathay to United, us sitting on a bench, us reminding the counter we were still waiting, more calls and then finally, bags! It sounds like United locked the bags up for safe-keeping, but then didn’t have a morning attendant to answer the calls or retrieve the bags until just minutes before our flight took off.
We wove through security (yay for not having to take your shoes off in Asian airports!) and darted through immigration (yay for a diplomatic line!), arriving at our gate in time to walk right on to the plane, which was nearly done boarding.
I flopped down in my middle of the row seat, happy to be on board for the final leg of this ridiculous journey. At this point, it was all out of our hands. We were on the last flight of our trip and we were 90% sure our bags were as well.
The math is a little tricky with time zones and datelines and all that crazy international clock manipulation, but as close as I can tell, from DC hotel to KL home, we were on the road for nearly forty-eight hours. Forty-eight hours of stress, haggling with airlines, rescheduling pick-ups and just trying to make it from flight to flight. Needless to say, we are happy to be ensconced in the air conditioning of our new house, settling in for a new two year adventure.
Washington DC. San Francisco. Hong Kong. Home.